Returns & Exchanges

Return Window

Eligible items may be returned within 30 days of delivery. Returns requested after 30 days will not be accepted.

Eligible Items

The following item types are eligible for return within 30 days of delivery, provided all condition requirements are met:

• —Bras
• —Robes and robe sets (that do not include a non-returnable panty or bodysuit)
• —Chemises and slip dresses
• —Sleepwear
• —Corset tops
• —Babydoll sets (that do not include a matching panty)

Item Condition Requirements

To be accepted for return, eligible items must be:

• —Unworn and unwashed
• —Free from stains, odors, cosmetics, deodorant, pet hair, or any damage
• —Returned with original tags attached
• —Returned in original packaging where possible
• —Accompanied by proof of purchase (order number or confirmation email)

Items that do not meet these conditions will not be accepted for return.

Return Shipping Costs

• —Customers are responsible for return shipping costs on change-of-mind returns.
• —Original shipping charges are non-refundable.
• —Where a return is due to a defective, damaged, or incorrectly fulfilled item, we will arrange or cover reasonable return shipping costs after reviewing your claim.

Damaged or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, please contact us within 7 days of delivery at [email protected] with your order number and photos of the issue. We will cover return shipping and arrange a replacement or full refund.

This applies to all items, including those that are otherwise Final Sale.

Refund Processing

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional time to post the credit.

How to Request a Return

Before returning any item, contact [email protected] to request return authorization and return instructions. Unauthorized returns may not be accepted.

1. 1.Email [email protected] with your order number, the item(s) you wish to return, and your reason for returning.
2. 2.We will respond within 1–2 business days with authorization and return instructions, including the return address.
3. 3.Pack your item(s) securely — using original Lunelle packaging where possible — and include your authorization reference inside.
4. 4.Ship using a trackable method. Return shipping costs are your responsibility unless the return is due to a defective, damaged, or incorrect item.